Customer Success
Ongoing support, long-term value
With Altamira, you’re never alone. Every client receives consistent, proactive support designed to resolve issues quickly and maximize the long-term value of the platform.
Our Customer Success team is available via ticket, email, or phone, with excellent response times and active involvement during key moments.
Whether you’re dealing with a bug, need clarification, or require a small update, you can rely on experienced professionals and a comprehensive Help Center filled with clear, accessible guides available directly from within the platform.
After all, our goal is to help you succeed in your digital transformation and grow with us.
High-quality SLAs and measurable support
We continuously monitor the quality of our customer service to deliver an experience that meets expectations. Our Service Level Agreements (SLA) are among the most competitive in the industry.
Here are verified metrics from 2024:
- 91.03% of customers satisfied with the support received
- 01:03h average first response time
- 01:35h average time to initial resolution
- 02:55h average time to full resolution
Every request is handled promptly and transparently to ensure business continuity and quick issue resolution.
Ongoing change management
Digital transformation doesn’t end at go-live. Companies evolve, expand, and reorganize. With Altamira, you can adjust your HR configuration at any time, either independently or with our support.
When needed, our Customer Success and Application Consulting teams will assist with change management, guiding you through updates or carrying them out on your behalf.
This ensures your HRM platform always stays aligned with your organization, your goals, and your evolving business landscape.
Smart Help Center and self-service configuration
Altamira HRM is designed to remain flexible even after the initial setup. Thanks to the training provided, admin users can manage changes and updates independently.
To support them, the Help Center offers detailed and regularly updated guides, accessible both via the portal and directly within the platform through a smart widget that displays the most relevant content based on the section in use.
It’s a combination of training, documentation, and intuitive tools designed to promote customer autonomy without sacrificing access to direct support when needed.