Frequently Asked Questions

Get to know Altamira’s products and services better through this list of questions and answers.

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Product information

Our software products are designed to meet the needs of any company, from both a technical and economic standpoint.

First of all, they are highly customizable and can adapt to the specific processes of any company or business entity.

Furthermore, they have a variable cost, depending on the number of employees (for the personnel management software) or the capacity of the candidate database (for the recruiting software). This means that the fee is always commensurate with the size of the company and with how much it effectively uses the platform.

Our web applications, as well as the data belonging to companies, are not stored on company servers, but are made available via the Internet. That is why this model is called “Software as a Service” (SaaS). This has several advantages for companies that decide to use it:

  • No license fees
  • No need to involve the IT department
  • No installation, maintenance and back-up costs (we take care of everything)
  • Free and frequent updates and upgrades provided directly by us
  • Usable from any device with a browser and an Internet connection (smartphone, tablet, laptop or desktop PC)
  • The highest standards of security and compliance

The Altamira HRM platform is open and ready for integration with other business management software, such as payroll, CRM and ERP software. The transfer of data between the systems can take place via flat file exchange or via web services (API).

The back office interface of our products provides a variety of tools that allow you to modify the configuration of your platform independently. We not only give you the ability to add, delete or change various fields, but also to create new reports with a simple drag & drop system, change the workflows that regulate processes, establish permission levels for individual users, etc.

In the initial phase, the configuration of the platform will be carried out by our customer service department.

Yes, the Altamira HRM suite is fully responsive and thus adapts to the particular device you are using. Every day, thousands of job applicants and employees are using their smartphones and tablets to easily send in their CV, apply for a leave of absence, clock in, sign up for a training course, etc.

The Altamira HRM platform has been fully translated into 5 languages (Italian, English, French, Spanish and German). On the client’s request, we can always provide the texts that need to be translated in order to use the platform in other languages. In this way, we have managed projects in 21 different languages so far.

The Altamira HRM platform, being cloud-based, works on any device with a browser and Internet connection, such as smartphones, tablets, laptops and desktop PCs.

Our products are designed to be used independently by all the employees of a company. In this way, the workload of the HR office is reduced for many processes, and staff engagement is increased. However, the Altamira HRM suite can still be configured for centralized use by the Human Resources department.

The levels of access to information can be customized, in order to give everyone the correct level of visibility depending on their position in the company.

Altamira HRM offers excellent investment protection, since it is always possible to make changes to processes and settings, in accordance with the development of the company.

During the course of each year, we release a number of improvements and new features free of charge, aimed at enriching the user experience and the capabilities of the platform.

Yes, we offer a single sign-on service. This is built on the SAML 2.0 standard, compatible with Microsoft Active Directory, Microsoft Office 365 and all popular authentication services.

Service information

We provide customer service from Monday to Friday, from 9:00 to 18:00 CET. You can contact us by e-mail, by phone or by opening a support ticket directly from the platform.

Each client can also rely on their dedicated account manager.

We offer initial training, which can be delivered either online, at your offices or at our offices, according to your preference. We also provide user manuals and a number of explanatory videos.

The average uptime for our platform is 99.99%.

We carry out an automatic backup of all data every 60 minutes. As a result, with the assistance of our technical department, it is possible to recover data that was deleted by mistake.

Yes, you can import data into Altamira HRM, for instance a CV database or an employee database with structured data. The process of importing the data will be coordinated by our customer care staff.

Payment information

The cost of the Altamira software products varies according to actual use. It consists of a one-time fee—typically the cost for the initial configuration and customization—and a monthly or annual fee, commensurate with the number of company employees (for the employee management software) or the number of job applications filed in the database (for the recruiting software).

Payment is made on a monthly or annual basis, via credit card, regular bank transfer or RID transfer.

The time needed to start may vary depending on the complexity of the project. Normally, we provide a non-personalized version of the platform within 48 hours. Then, completing the customization work takes around 2.5 months, depending on the complexity of the project, the number of products purchased and the timeliness with which the client provides us with the information required for the configuration.

We will provide you with a first estimate regarding the implementation time during the negotiation phase, followed by a detailed plan by our help desk.

Normally, after a sales presentation, we offer access to a demo environment for 30 days so that you can assess the platform independently.

Only in the case of Altamira Recruiting Start, which does not require customization, we give you the opportunity to try the final product for 30 days without charge.

Information about compliance and security

No one but you and the people you specifically authorize. We treat our clients’ data as private and confidential.

Yes, absolutely! Our clients are the owners of all the data they manage through our software, and are able to export it in different formats at any time. This means that, if you decide to terminate the contract with us, you will be able to retrieve all of the company’s data in a well-structured format, in the form of Excel files, CSV files, XML files, etc.

Our services are currently hosted by the Microsoft Azure cloud computing platform, one of the leading and most reliable providers in the world. The servers are located in the Netherlands, in Amsterdam. We also have two disaster recovery backup sites, one in Milan and one in Frankfurt.

The correct processing of personal and sensitive data is one of the cornerstones of our service, which is why we regularly submit to extensive audits conducted by a highly reputable Italian law firm.

When we acquire a new client, our company is appointed as the external data processor for the processing of the data of job candidates and/or employees, and we provide all the documents and tools needed to fully comply with all applicable regulations.

Our platform complies with the provisions of the GDPR (General Data Protection Regulation), in full force since May 25, 2018, and enables companies to set and enforce their own data policies through a set of tools in the back office interface.

For more details, visit the Compliance section of our site.

We have a section of the site devoted to these issues, which you can access at this link.

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