“Managing all HR processes within a single system has streamlined our employee records and recruiting efforts while also digitizing various activities—ultimately optimizing our time.”
Monica Casati
Chief People Officer
Opyn is an Italian fintech company founded in 2012. Its business is built around two core solutions: a flexible buy now, pay later option for B2B transactions and Opyn Universe, a proprietary, fully integrated Lending-as-a-Service platform.
Technology has always been at the heart of Opyn’s approach. Soon, the company will expand its offerings with AI-powered credit solutions, further cementing its position as a leader in digital lending in Italy.
Monica Casati joined Opyn as Chief People Officer in early 2022, leading HR operations across the entire employee lifecycle—from hiring to offboarding.
The Challenge
When Monica joined the company, the only HR software in use was a basic time-tracking system. Everything else—from recruitment to training—was handled manually with Excel spreadsheets and other generic tools, stored in shared server folders.
One of her first priorities was to digitalize the entire HR operations by implementing a fully integrated platform that could manage every aspect of the employee lifecycle, from hiring and training to development and administration.
“I needed a platform that could bring everything into one system—one that would let me manage the entire employee journey, from hiring to career development, while also handling attendance and reporting.”
As Opyn continued to grow, it became clear that the company needed more advanced, specialized tools to manage its expanding workforce efficiently.
The Solution
After evaluating different options, Monica and her team found that Altamira was the only provider offering a fully integrated, proprietary platform that could cover all of Opyn’s HR needs.
It was the ideal choice, leading the company to implement the entire Altamira HRM suite, including its latest expense management module.
“Having all employee data in a single system makes all the difference.”
The Benefits
The biggest immediate gain from adopting a cloud-based HRM platform was moving away from Excel spreadsheets—but that was far from the only one.
Monica pointed out several other key benefits Altamira has brought to both her team and the company:
- Better data tracking. Altamira automatically records historical data, giving HR full visibility into every process—from hiring and training to performance evaluations.
- Enhanced analytics. With centralized HR data and a built-in reporting engine, Opyn’s HR team can now generate valuable workforce insights and statistics. While not all KPIs are available as predefined reports, any missing data can be exported to Excel for further analysis.
- Higher employee engagement. The shift to an HRM system has also improved employee engagement by providing transparent access to HR processes—from training and performance management to time tracking and expenses. A standout feature has been Altamira’s mobile app, which allows employees to request time off, check pay stubs, download documents, and review their compensation details—cutting down the need for HR inquiries.
“We’re excited to see more HR processes go mobile, starting with training and performance management.”
The Most Valued Features
Opyn’s Head of HR highlighted several features the company relies on most, along with suggestions for further improvements:
- Time and attendance tracking. Compared to Opyn’s previous system, Altamira offers far greater customization. The ability to track who is present or absent has been particularly useful for workplace safety, while automated exports and reporting tools have made payroll processing much smoother. However, the system is less flexible when it comes to attendance classifications, sometimes requiring manual adjustments for more complex cases.
- Budget management. The platform’s ability to allocate and track a training budget, including government-funded programs, has been a major asset in planning the company’s annual learning initiatives. Expenses are automatically deducted as they are logged, making financial oversight much more efficient.
- Employee development. Opyn follows an annual performance review process with multiple interim feedback sessions (catch-ups), which Altamira supports well. The platform provides a detailed history of employee goals and growth, though a visual dashboard would make it even easier to track progress at a glance.
The Impact of Proactive Support
The success of Opyn’s HR digitalization was driven not just by the completeness of the platform, but also by the quality and proactiveness of customer support.
Following the initial setup, Monica relied on the customer success team for ongoing support.
“Customer support has always been great. The team is highly responsive and doesn’t just answer questions—they proactively suggest workarounds when the platform doesn’t support a specific action.”
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